Welcoming Thomas Huerlimann to Cytora’s advisory board
By Holly Hunter, Cytora
Thomas Huerlimann is one of the most influential names in global (re)insurance and technology today. That’s why we’re delighted to announce that Thomas is joining Cytora’s advisory board, bringing 30 years of experience to support us with our ambitious growth plans.
Thomas’s wealth of knowledge comes from his time spent working in banking, reinsurance and primary insurance. At Zurich Insurance he served as CEO, Global Corporate, and today he advises global companies including Drake Star Partners, a global tech-focused investment bank. Thomas also serves as non-executive director at Hiscox, a role he has held since 2017.
With this depth of experience, we asked Thomas to explain where the opportunity lies for commercial insurers today. Hint: it’s all about the customer.
“Insurers must make the experience for customers and brokers faster, easier and fundamentally better than their competitors. This is achievable, if insurance companies ensure underwriters spend time on high-value tasks like new business, renewals and relationship building, rather than low-value tasks like data entry. Those are the real benefits of transformation – and the real winner here is the customer.
“Digitising workflows is a must but not a ‘win’ in itself. Yes, speed and efficiency gains are important, but becoming fast a hygiene factor. The long-term differentiation happens when insurers create an improved customer and broker/partner experience. This is setting the winners apart and further widening the gap between high-performing carriers and laggards.
“One of the benefits of Cytora’s technology I particularly like is that with a digitised workflow and smart deal routing, underwriters can focus on the most attractive new business and win time back to better understand and serve existing customers.”
With people like Thomas supporting us on our journey, the game is really changing for insurers looking to unlock underwriting capacity, improve the customer experience, and win more of the right risks.
At Cytora, we’re giving insurers the ability to do just that, and to win in an increasingly competitive market by digitally streaming risk, and removing friction from the insurance workflow.