Digital risk processing

Control and shape your risk digitization

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Digital risk processing

Risk digitization
that you control

The Cytora Platform gives commercial insurers unprecedented control to digitize the intake they receive from trading partners. Commercial insurers can digitize any type of request - from new business to claims - across any line of business, allowing them to control and shape their digitization strategy, as they see fit. With Cytora, clients control the entire process. They can build, test, and launch any line of business, shaping their view of risk – without constraints or dependencies. The Cytora Platform is LLM-first, giving access to the latest advancements in AI, purpose-built for commercial insurance and fully modular.

The Platform

LLM-first, built for control and explainability

Risk Intake
Claims
Challenge:
Claims intake is unstructured and heterogenous

Risk Digitization

Configure out of the box schemas across claim submission types with no-code interface – no code required.

Manage different claim submissions types across the entire intake.

Turn claim submissions decision-ready by digitizing claim submissions, integrating and augmenting with internal and external data sources and standardizing to your target schema.

Challenge:
My intake is incomplete and heterogenous

Risk Digitization

Configure out of the box schemas across workflows and lines of business with no-code interface – no code required.

Manage multiple request types in the same intake from new business to renewals to mid term adjustments.

Turn risk submissions decision-ready by digitizing the risk submission, integrating and augmenting with internal and external data sources and standardizing to your target risk schema. Every digitization output comes with chain of thought reasoning and provenance.

Challenge:
Process

Risk Flows

Design workflows with powerful conditionality that process claims differently according to unique business rules.

Evaluate claims in the context of your triage rules, straight-through processing thresholds and other configurable rules.

Route decision-ready claims to correct destinations and update downstream systems including CRM, Policy Admin and Claims System.

Refine and update rules via with an intuitive no-code interface.

Challenge:
Process risks through multi-step flows according to risk appetite, portfolio strategy and configurable rules. Streamline declines, accelerate quotes, straight through process simple risks

Risk Flows

Design workflows with powerful conditionality that process risks differently according to unique business rules. Field level confidence scoring activates exception management where validation is required.

Evaluate risks in the context of straight-through processing thresholds and other configurable rules for commercial insurance.

Route decision-ready risks to correct destinations including CRM, Policy Admin and Rating Engine.

Refine and update rules via with an intuitive no-code interface.

Challenge:
Detect deviation from my target portfolio

Portfolio Enhancement

Reveal the shape of your flow, continuously learn and detect subtle changes in shape.

Ask counterfactual (“what if”) questions to refine business rules, optimize frontline actions and accelerate target portfolio.

Dial up and down automation thresholds based on complexity and business objectives.

Challenge:
Detect deviation from my target portfolio

Portfolio Enhancement

Reveal the shape of your risk flow, continuously learn and detect subtle changes in shape.

Ask counterfactual (“what if”) questions to refine business rules, optimize frontline actions and accelerate target portfolio.

Dial up and down automation thresholds based on risk complexity and business objectives.

What our customers say

This partnership is part of our strategic investment in digital capabilities to help Arch deliver exceptional underwriting and profitable growth. Cytora will help us streamline key workflows, ensure more consistent execution and deliver a world-class experience to our brokers and clients.”

Caolan Kovach-Orr, Ph.D

Head of AI & Automation - North America

More customer stories

Unique advantages

Digitize your intake, the way you want

Take Control

Our clients control their entire risk digitization process. They can build, test, and launch any line of business, shaping their view of risk – without constraints or dependencies.

Time to Value

The Cytora platform is configured in natural language and does not require training, unlocking fast go lives, accelerated benefit realisation and scalable deployments across your intake.

Integrate your data

Turning the intake decision-ready requires the digitization of submission, internal and external data sources. With Cytora it is simple to integrate your data sources, enabling front line teams to receive decision-ready risks.

Example Flows

Flexible across your intake

Clearance

Streamlined clearance flows enable detection of duplicate submissions, match brokers to broker licenses and connect new submissions to current in-force customers.

Clearance

Appetite filtering

Risks are automatically filtered based on the insurer’s unique risk appetite, enabling underwriters to focus their time on risks within appetite.

Appetite filtering

Auto-declines

Out of appetite risks flow into streamlined auto-decline queues, creating capacity for underwriters and enabling better service to brokers.

Auto declines

Risk prioritisation

Risks are automatically evaluated against priority rules using multiple fields from broker submission, internal, external and inferred data sources, enabling underwriters to focus on the most attractive risks.

Risk prioritisation

Risk triage

Risks are triaged based on the insurer’s operating model, matching risk complexity to different processing modes that enable underwriting capacity to be scaled across higher volumes of risk.

Risk triage

Decision ready risks

Cytora enables underwriters to receive decision-ready risks with streamlined quotation workflows, accelerating decision-consistency, efficiency and turnaround time.

Decision ready risks

Straight-through processing

Straight through processing flows enable low complexity risks to receive accelerated review and be automatically quoted without consuming underwriting capacity.

Straight-through processing

Downstream system routing

Risks are routed to the right downstream systems including policy administration, CRM, pricing engines and other downstream systems, eliminating rekeying across the workflow.

Downstream system routing

Delivery track record

Proven results at scale

Previously it could have taken two, three, four plus weeks to underwrite a more complex risk, using Cytora what we can now do is source that data, analyse that data so much quicker, we can now underwrite most of those risks in three hours, that’s a dramatic change.”

Henrik  Bjørnstad

Managing Director, National Markets at Markel International

We now have 38% less people involved in the processing part of it, so they can spend more time on other things, more value adding tasks. So with 38% less people we are handling 38 per cent more cases and in cases per underwriters, that’s an increase of 100%.”

Henrik  Bjørnstad

Managing Director, National Markets at Markel International

Amir Farid

Chubb North America Transformation Officer

The collaboration is focused on enabling Chubb Claims documents to be automatically digitized, eliminating the need for manual intervention. Cytora’s platform enables Chubb teams to create, compose and deploy AI-native Claims document flows in a scalable approach across multiple markets and lines of business.”

Amir Farid

Chubb North America Transformation Officer

Deploy your digital risk flows with Cytora

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