Protecting your data is very important to Cytora Limited (“Cytora”, “us” or “we”). This policy and any other agreement between you and us and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Cytora.
Information we may collect about you
We may collect and process the following data about you:
- information that you provide to us, including, but not limited to, filling in forms on https://www.cytora.com (the “Website”). This includes information you provide at the time of registering or at any point afterwards;
- if you contact us, we may keep a record of that correspondence;
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and
- details of your visits to the Website.
We will hold the above information for as long as is necessary in order to provide you with the Cytora service, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.
Information we may collect about others
We may collect and process the following data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on the Website. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.
How we use your information
We use information held about you (and information about others) in the following ways:
- to provide you with our services;
- to ensure you receive information relevant to you;
- to ensure the content on the Website is presented in the most effective manner for you and your computer or mobile device; and
- to notify you about changes to our service.
We will not sell your data to third-parties nor use the information held about you (and information about others) to provide you with advertising or other services that you have not requested.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and does not identify any individual.
Where we store your personal information:
The data we collect from you is stored in Holland but may be transferred to and stored at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.
Your passwords are stored on Cytora servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.
Sensitive information between your browser and the Website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Cytora certificate.
It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although Cytora will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.
Disclosure of your information
We may disclose your personal information to any partner of Cytora and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets;
- if Cytora or substantially all of its assets are acquired by a third party; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Cytora, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
You have the right to ask us not to process your personal data by contacting us at firstname.lastname@example.org.
The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent to email@example.com.
Changes to this policy