Episode 6: Next generation of underwriters - equipped with data, technology and analytics

In this episode, Juan and his guest Silvi Wompa, Group Head of Portfolio Underwriting at Swiss Re are talking about the underwriters of tomorrow. They cover what a role of an underwriter will require - acquiring new skills, evolving their relationship with data and finally how can technology support underwriters in their role.

Episode 5: Markel: Turbocharging growth through productivity - breaking the cost/growth link

In this episode, Juan welcomed Lyn Comeford, the Director of Strategic Projects and Operations at Markel International. They talk about Markel's growth goals and their approach to breaking the relationship between growing the business and having to increase operational costs. They also cover the way technology can help underwriters be more satisfied with their jobs; and how to bring them on board with transformational changes.

Episode 4: 3 key sources of data to fuel superior risk selection

In this episode Juan invited an industry expert Dan McNally to talk about the importance of data to driving superior risk selection. Dan, with over 20 years of experience in the underwriting and brokering world shared his insights on the different types of data insurers and underwriters need, and could benefit from. Covering submission data, internal data as well as 3rd party data - how to best leverage them and what are their shortcomings.

Episode 3: The 3 steps to deploy digital risk flows for new business - deep dive

The goal of digitising risk flows is to enable automated decision making on the best course of action for each submission, characterising each risk with granular risk information and ensuring that underwriters only work on winnable, decision-ready risks. In this episode, Juan did a deep dive into the three main stages how to achieve that for the new business submissions: - the art and science of the submission digitisation, - risk submission evaluation according to the insurer’s strategy, - routing of the risk to the right downstream system or underwriter.

Episode 2: Benefits of digital risk flows - Executive view with Kelly Lyles

In this episode, Juan and his guest Kelly Lyles, former Chief Executive at AXA-XL, talk about the benefits of digital risk flows. They touch upon the growing expense ratio within the insurance industry, making underwriters happier and more efficient employees and finding the holy grail of driving efficiency through data.

Episode 1: Time for an Industrial Revolution in Insurance

Welcome to Making Risk Flow! In this intro episode, Juan talks about the mechanisms that drove the industrial revolution in the XVIII and XIX century and how it all relates to the Insurance industry nowadays. He outlines the principles of lean manufacturing and shows how they can be applied in risk processing workflows. Tune in to hear what else can you expect from our bi-weekly episodes of Making Risk Flow