In this special episode of Making Risk Flow, host Juan de Castro engages an esteemed panel of insurance industry experts during InsTech’s recent Beyond Theory event in London. The panel features James Wright, Head of Technology at Beazley; Henrik Bjørnstad, Managing Director of National Markets at Markel International; and Jason Howes, Chief Transformation Officer at Allianz Insurance. Together, they explore the evolving landscape of commercial insurance, with a particular focus on digital transformation and its implications for underwriting processes.
Juan prompts the panel to candidly discuss their transformation journeys, uncovering the distinct challenges each company encounters as they modernise operations and enhance customer experiences. James details Beazley’s efforts to centralise operations for better SME client service, emphasising the importance of tailored underwriting for diverse risks. Jason outlines Allianz’s ambitious strategy to digitise and simplify its services, underlining the need to meet rising customer expectations. Meanwhile, Henrik illustrates how prioritising workflow improvements has significantly boosted productivity and customer satisfaction in underwriting, especially in speciality lines. The discussion also delves into strategies for fostering a cultural shift among underwriters to embrace innovative digital tools.
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